Xtelify, the digital subsidiary of Bharti Airtel, has introduced a new sovereign cloud platform called Airtel Cloud. Designed to handle up to 140 crore transactions per minute for Airtel’s own operations in India, this platform is now being offered to Indian businesses. The cloud service operates on advanced sustainable data centres and uses generative AI-based provisioning. It is managed by a team of 300 certified experts and provides infrastructure as a service (IaaS), platform as a service (PaaS), and advanced connectivity options. The company states that Airtel Cloud will help businesses securely migrate their workloads, scale efficiently, reduce costs, and avoid vendor lock-in.
Alongside the cloud offering, Xtelify also launched an AI-powered software platform intended for telecommunications companies globally. This solution addresses multiple aspects of the telecom value chain with features such as a converged data engine for AI-driven insights, a workforce management tool for real-time task streamlining, and an experience platform designed to manage all parts of the customer journey.
As part of its international expansion efforts, Xtelify has entered into a multi-year partnership with Singapore Telecommunications Limited (Singtel). Under this agreement, Xtelify will deploy ‘Xtelify Work’, an enterprise-grade software platform equipped with AI capabilities like fleet optimization and automated task management for Singtel’s field teams in Singapore.
Ng Tian Chong, CEO of Singtel Singapore, said: “We are always looking for ways to better equip our field engineers so we can deliver the best possible experiences to our customers. This platform enables us to reimagine our workflows with AI at the core, improving both efficiency and customer service. By optimising dispatch and resource management, our engineers can reach customers more quickly, resolve issues with greater accuracy and reduce our overall carbon footprint. We’re also able to enhance productivity, strengthen governance, and ultimately deliver more value to our customers.”
Gopal Vittal, Vice Chairman and MD of Bharti Airtel added: “It is a very pivotal moment in our history as we take our world class, home grown platforms of Airtel Cloud and software solutions to businesses in India and telcos all over the world. We are privileged to have signed on partnership with Singtel.”
“Within Airtel, we have been actively harnessing digital innovations at unmatched scale to transform our services and enhance customer experience at Airtel for many years now. This has involved powering over 590 million customer touchpoints and solving some of the most complex telecom challenges in the world. All this is enabled by Airtel Cloud where all our applications run at a very compelling cost. Today, we are also excited to take our telco-grade, sovereign-cloud platform and help businesses in India innovate faster, scale smarter and stay secure in today’s rapidly-evolving digital landscape. All controls of our cloud will reside strictly within the country ensuring zero possibility of any entity outside India being able to access any part of this data or its working”, Vittal said.
More details about Xtelify can be found at https://www.xtelify.com/ while information about Airtel Cloud is available at https://www.airtel.in/b2b/public-cloud.
