Gurugram, June 17, 2025 – VinFast, a global electric vehicle manufacturer, has announced a collaboration with Global Assure to enhance its customer service network across India. Global Assure is recognized as one of India’s most trusted customer service providers. This partnership aims to provide comprehensive customer support and innovative mobility solutions in the Indian market, reflecting VinFast’s commitment to an exceptional customer experience in the expanding electric vehicle sector.
Global Assure will manage essential customer care services for VinFast, including a dedicated 24×7 call center, nationwide roadside assistance (RSA), mobile charging solutions, and on-demand mobile service operations. These services will be available to VinFast customers throughout India via a toll-free number and email.
VinFast CEO Asia Pham Sanh Chau commented on the collaboration: “As VinFast is gearing up to launch its premium electric SUVs – the VF 7 and VF 6 in India market, this partnership underlines the brand’s commitment to ensure prompt, dependable, and customer-focused support across the country. Global Assure’s strong capabilities and nationwide reach are well aligned with our commitment to quality, convenience, and care. Together, we aim to establish a holistic and reliable electric mobility ecosystem in India that extends beyond our vehicles to offer true peace of mind for our customers.”
Manish Vij, Co-founder & CEO of Global Assure stated: “We are excited to be the trusted partner of VinFast’s customer support in India. With Global Assure’s extensive expertise in deep understanding of Indian customer needs and pan-India presence, VinFast customers can expect efficient response times and high-quality service making every journey smoother, safer, and more reassuring for VinFast owners.”
The service portfolio includes:
– 24/7 Customer Support: A dedicated call center staffed with trained professionals for immediate assistance.
– Nationwide Roadside Assistance: Emergency roadside support services available across India.
– Mobile Charging Solutions: On-demand mobile charging services for convenient options.
– Mobile Service Operations: A fleet of emergency support vans equipped for on-site visits during breakdowns.
VinFast is a subsidiary of Vingroup JSC from Vietnam and focuses on making electric vehicles accessible globally. The company is expanding its distribution network worldwide while increasing manufacturing capacities in key markets such as North America, Europe, and Asia.
